Shopjar Help Center
Search our knowledge base, chat with a real human, or book a call. We’re here to make your referral program a success.
Help Categories
Find answers organized by topic. Most questions are answered in under 5 minutes with our help articles.
Getting Started
Install Shopjar, enable the extension in your theme, and launch your referral campaign in minutes.
Referral Program
Create and configure referral programs, set branding & popups, automate emails, and track referrals.
Affiliate Program
Create affiliate programs, manage sign-up forms, automate emails, track affiliates, and configure payouts.
Rewards & Configuration
Configure reward types, discount rules, branding, popups, and program settings for referrals and affiliates.
Integrations
Connect Shopjar with Shopify, Klaviyo, PayPal, Tremendous, and your full marketing stack.
Email Automation
Set up automated emails for referrals and affiliates, customize templates, and configure sender settings.
Tracking & Analytics
Track referrals and affiliates, understand your dashboard, and monitor program performance.
Settings
Manage referral settings, affiliate settings, and shared program configuration options.
FAQ
Answers to common questions about referral programs, affiliate payouts, coupons, and more.
Popular Help Articles
The most-viewed guides from our help center.
Contact Our Team
Real humans, fast replies. Pick the support channel that works best for you.
Live Chat
Chat with a real person instantly. Our fastest support channel for quick questions and setup help.
Book a Call
Schedule a free 1-on-1 Zoom with our product team. Perfect for setup guidance, migration help, or strategy.
Book a Free CallFrequently Asked Questions
Answers to the questions we hear most often from Shopjar merchants.
Most merchants go live in 10–15 minutes with our onboarding wizard. No developer needed. If you’d like guided help, book a free 30-minute setup call with our team.
Yes — every plan includes a 14-day free trial with no credit card required. Cancel anytime during the trial period with no charge whatsoever.
Live chat and email support are available Monday to Friday, 10 am to 6 pm IST (GMT+5:30). Most live chat replies come in under 3 minutes during those hours. Email support is monitored globally.
Absolutely. On the Growth plan we offer white-glove onboarding that includes migrating your existing referrers, links, and campaigns. Book a call and our team will walk you through the entire process.
Yes — agencies managing multiple Shopify stores get dedicated support and partner pricing. Email partners@shopjar.co to learn more about our agency program.
You can cancel anytime from Shopify Admin → Apps → Shopjar. Your data is retained for 30 days in case you return. No cancellation fees, ever — we mean it.
Yes. Shopjar is theme-agnostic and works with any Shopify 2.0 theme out of the box. Our widgets are fully customizable to match your brand colors, fonts, and style.